2.1 The Contract Start Date shall be defined as either the day on which the Company accepts payment for training services or when it receives an official order to supply training services from the client. Whichever date is the earliest shall be defined as the Contract start date.
2.2 Subject to there being a legacy contractual agreement which might include a consumer’s “right to cancel” under the Consumer Protection (Distant Selling) Regulations 2000, cancelled or postponed Contracts may still incur a cancellation fee (see 7.2)
2.3. If the Consumer Protection (Distant Selling) Regulations 2000 apply to a legacy contract, clients have the right to cancel this contract without any liability within 7 days of the Contract start date, provided that Services have not commenced and are not due to commence within this period.
2.4 All complaints and claims relating to Contracts with the Company must be received in writing to [email protected]
and within 14 days of the Contract start date. The Company will respond to all complaints within 30 days of their receipt.
2.5 All clients will receive by email the required mandatory information about the Company as set out under the Provision of Service Regulations 2009