1.1 The terms and conditions of trade of Workforce Skills Support Ltd and/or its subsidiary companies (hereafter called the ‘Company’) covering the supply of training services are contained herein.
1.2 Orders to the Company for the supply of training services are only accepted subject to these terms and conditions. If any document placing an order on the Company includes or refers to other terms and conditions of contract then these shall not apply unless agreed to in writing by a Director of the Company.
1.3 No addition to or variation of these conditions will bind the Company unless it is specifically agreed in writing and signed by a Director of the Company.
1.4 These terms and conditions will form the basis of all contracts with the Company, unless otherwise specified by the Company and only under a signed written agreement.
1.4.1 The Company accepts orders for training through its website(s), by telephone and by email. In placing an order with the Company, the client is deemed to have accepted the terms and conditions as contained herein.
1.4.2 These terms and conditions are available in writing on request and all clients will be informed of these terms and conditions in writing or by email.
1.5 These terms and conditions are correct at the date shown on the relevant course booking documentation and the Company reserves the right to vary them without notice. An updated copy will be supplied to the client if applicable or on request.
1.6 These terms and conditions are applicable to contracts formed with clients and / or individuals engaging the Company (either as agent or principal) in the provision of training services. These terms and conditions do not cover any contract, relationship or engagement with any person, freelance or entity employed by the Company or engaged to perform training services on behalf of the Company.
1.7 Terms and conditions covering the terms of trade for the engagement of freelance training instructors and/or other principal training companies (where the Company is acting as agent) are available on request and will be provided to any person and/or organisation for which these terms relate.

2.1 The Contract Start Date shall be defined as either the day on which the Company accepts payment for training services or when it receives an official order to supply training services from the client. Whichever date is the earliest shall be defined as the Contract start date.
2.2 Subject to there being a legacy contractual agreement which might include a consumer's “right to cancel” under the Consumer Protection (Distant Selling) Regulations 2000, cancelled or postponed Contracts may still incur a cancellation fee (see 7.2)
2.3. If the Consumer Protection (Distant Selling) Regulations 2000 apply to a legacy contract, clients have the right to cancel this contract without any liability within 7 days of the Contract start date, provided that Services have not commenced and are not due to commence within this period.
2.4 All complaints and claims relating to Contracts with the Company must be received in writing to [email protected] and within 14 days of the Contract start date. The Company will respond to all complaints within 30 days of their receipt.
2.5 All clients will receive by email the required mandatory information about the Company as set out under the Provision of Service Regulations 2009

3.1 Where the training being provided is other than theoretical or classroom based, delegates must provide, unless previously agreed by the Company, their own overalls, safety helmets, protective gloves, safety footwear, waterproof clothing, safety glasses/visor, ear defenders and / or any other personal equipment required to undertake the course. It is the delegates responsibility to ensure they are conversant with what equipment they are personally required to provide and the Company will bear no responsibility for delegates being unable to participate in any training program because of any shortfall or equipment omission.
3.2 Where the training being provided is other than theoretical or classroom based, delegates must be physically capable of withstanding the rigors of training. If there are any doubts relating to this, the Company may refer the delegate to a GP at no cost to the Company. The onus is entirely with the delegate to ensure his or her fitness to undergo training and the Company does not accept any responsibility in this regard.
3.3 Equipment owned by or leased/lent to the client must not be removed from the training environment. Any damage to Company equipment or property caused by delegates will be invoiced to the relevant client.
3.4 Certificates are awarded at the discretion of the Company, and only to those who successfully complete the NVQ satisfactorily.
3.5 Where training is carried out not on Company premises, all relevant public liability and other insurances must be provided for by the site owner and/or client and the Company does not accept any liability in this regard.
3.7 Consumption of alcohol or non-prescription drugs is not permitted during assessment nor should they be consumed immediately prior to training. The Company will refuse to train any delegates who infringe this condition and will require them to leave Company premises. Where a delegate is undergoing a course of prescribed drugs they should inform the Company of the nature of the drug and any side effects. The Company may then seek assurance that training can be carried out without risk. The decision of the Company in relation to this is final.
3.9 Unless otherwise agreed beforehand in writing, the registration and issuing of certification and/or accreditation will only be recognised and delivered by the Company once payment from the client has been received and paid in full.

4.1 The price of the competency assessment service (NVQ) is set out on the booking form and includes the following;
a) Initial candidate induction to the requirements of the registered qualification either as an individual or as part of a group induction,
b) Supportive documentation to assist in building a portfolio of workplace evidence to prove competence for the registered qualification,
c) Assessment of submitted evidence by the assessor up to the completion of portfolio,
d) Internal Quality Assurance of assessment decision leading to application for certification,
e) Safe and secure storage of assessment documentation including certification for a period as determined by the awarding organisation

5.1 Payment for the competency assessment service (NVQ) will be invoiced as follows:
· 100% of cost invoiced upon start in order to register the candidate for the qualification. These fees must be paid in advance.
· 50% of cost invoiced upon start in order to register the candidate for the qualification. These fees must be paid in advance. Remainder of cost invoiced upon NVQ completion.
5.2 Fees are based on a candidate having sufficient knowledge and experience to complete the assessment within the Estimated visit schedules per level. Additional assessment dates will attract additional fees where:
· Time has not been allocated as requested and arranged for a scheduled visit.
· The visit has been cancelled with no notice and the assessor has incurred travel time and expenses to get to site.
· The candidate has not completed works set as targets for visit.
Estimated visit schedules
L2 – 2 visits, L3 – 2 visits, L4 – 3 visits, L3 – 3 visits, L6 – 3 visits, L7 – 3 visits
5.3 We reserve the right to remove candidates from our centre registration if the candidate and or employer is unwilling to adhere to the guidelines above and unwilling to pay for any additional costs which will be advised on a case by case basis. Where an agreement can’t be made for additional cost our cancellation and early leaver charges will be followed.

6.1 Your statutory rights allow you 14 days from the date of receipt of invoice and booking confirmation in which to make a written request for cancellation. If a written request for cancellation is received and any payment has been made, the Client will receive a refund less any reasonable costs of expenses.
6.2 Once a candidate is inducted and registered for the qualification, you cannot ask for a refund for the registration fees
100% Payment
6.3a If the Client wishes to cancel after the NVQ has started but with less than 50% of the programme complete the Company, at its absolute discretion, will refund 50% of the agreed charges to the Client. If more than 50% of the programme has been completed, no refund will be issued.
50% Payment Terms
6.3b Once a candidate is inducted and registered for the qualification you cannot ask for a refund of either the registration fee or the stage 1 payment.
6.4 We reserve the right to remove candidates from our centre registration if the candidate is unwilling or unable to complete the qualification in a reasonable timescale or in a timescale originally agreed between the assessor, the candidate and you. A reasonable timescale for suitably experienced workers undertaking level 2 qualifications is 6 months from induction or 9 months from induction for suitably experienced workers undertaking level 3 and above qualifications.
6.5 We reserve the right to withdraw a candidate from the qualification if they are unable to complete the qualification in English. Translators are not permitted by our Awarding Bodies.
6.6 Please note, we reserve the right to charge an admin fee (plus reg fee in some scenarios) if the information is not correct on the booking forms. i.e wrong data, spellings etc.

7.1 Telephone 01623 287830– You can contact the Assessment Team by telephone Monday to Friday from 8.00am until 6.00pm
7.2 Email: [email protected] – Contact via email will be dealt with at all times but a reasonable delay is expected during out of hours time or during holiday periods,
7.3 Post: Our Trading Office Address is: Workforce Skills Support Ltd, Mansfield Business Centre, Ashfield Avenue, Mansfield, Nottinghamshire. NG18 2AE