Meet The Team - Workforce Skills Support

meet Our Directors

Natalie

Director

With a wealth of industry experience, my business partners and I launched Workforce Skills Support to raise the standard of training in the construction industry — not just through the quality of delivery, but by providing the kind of support that makes the whole process easier and more valuable for our clients. Our goal is to create a culture where great service is not just expected — it’s celebrated by the entire team.

Mark

Director

In 2007, myself and two colleagues — all with years of experience in the construction industry — set out to create a business that focused on delivering high-quality, specialist training and qualifications. That goal led to the creation of Workforce Skills Support. Today, we only deliver what we know we do best, ensuring clients receive expert-led, reliable support every step of the way.

Sean

Director

I have worked in the construction industry for 26 years. My journey started as a site operator and supervisor in the civil engineering sector. This led me to join the Royal Engineers with 9 years' service and involvement to supervise and manage various large construction and engineering projects throughout the world.

Meet our Managers

Alan

Senior Account Manager

I started my career as a fully qualified City & Guilds Mechanical Engineer, and after years of working all around the North of England, I went into sales. With over 25 years of sales experience on my sleeve, I started my sales manager role here at Workforce Skills Support.

gary

Quality Manager

I started in optics before moving into education as an IT Trainer in 2000. I advanced to Curriculum Manager for Business and IT, later taking on managerial roles in training providers. In 2017, I transitioned into construction training and now work as a Quality Manager at Workforce Skills Support, helping develop skills for construction careers.

Naomi

Administration Manager

With a background in streamlining internal operations, I support the continuous improvement of systems across the business. My Favourite part about working for Workforce Skills Support is the sense of achievement I get when I leave the office every day by improving processes to help create a better customer experience. The bonus is that I get to work along side a great group of people.

Reika

Marketing Manager

I'm a versatile marketer with a focus on both offline and online marketing. I thrive on merging creativity with strategy. You'll also find me designing graphics and maintaining our online presence through SEO tactics.

Meet our sales Team

We pride ourselves on delivering tailored solutions to meet the diverse needs of our clients in the construction industry across the UK. Our sales team is committed to creating lasting partnerships and exceeding expectations. Join us as we pave the way for success, one client relationship at a time.

Sales team

Abbie

Business Development Manager

I recently started as a Business Development Manager at Workforce Skills Support after working in the recruitment industry for the past 12 years. Although I haven’t been here long and still have lots to learn, I am really enjoying gaining knowledge daily about the construction industry and the never-ending list of training courses we can provide.

Louise

Business Development Manager

With nearly 15 years within the qualification and training sector, I have grown a big passion for assisting employers with keeping their staff upskilled and guiding learners along their career pathway, offering a knowledgeable and top-level service. It is such a rewarding role to have.

Daniel

Business Development Manager

With 12+ years of experience in sales and customer-focused roles, I’m now stepping into the construction industry after spending 6 years in the electrical, renewables, and gas sectors. My expertise is in building strong client relationships, delivering exceptional service, and helping customers develop the skills and knowledge they need to thrive.

Jake

Sales Executive

I have learnt a lot about the construction industry and all the training there is, from Site Safety Plus to NVQs. At Workforce Skills Support, I work with clients and the sales team to make sure that everything runs smoothly.

Rubie

Business Development Co-ordinator

I enjoy each day at work, as every day is different and new challenges get thrown at me. I have greatly grown my knowledge of the construction industry, and I am always eager to learn something new. Our team works collectively alongside one another to produce the best quality work and service.

Phoebe

Business Development Co-Ordinator

Since beginning my role as a telesales apprentice with little to no knowledge of the construction industry, I have already learnt a lot of valuable information and will continue to do so with the support of my team here. I truly enjoy assisting those seeking training and aiming to develop their skills.

Meet our Admin Team

Welcome to the administrative backbone of Workforce Skills Support, where efficiency meets precision in every task. Behind the scenes, our dedicated admin team keeps the gears turning smoothly, ensuring seamless operations and support for all areas of our organisation. From managing schedules and resources to providing top-notch customer service, our team is the cornerstone of reliability and professionalism. Our day-to-day operations ensure that every aspect runs seamlessly, allowing our training programmes to flourish and our clients to excel.

Admin team

Dean

Admin Team Leader

I am always learning something new, and each day is different. The team I work with is very creative and supportive, which makes me happy to call them my friends.

Stacy

Customer Service Administrator

I really enjoy my job at Workforce Skills Support because it involves growing my skillset and developing my knowledge of the construction training industry.

Paul

NVQ Coordinator

I pride myself in delivering a great customer experience from start to finish. With over a decade in customer relations and sales, I excel in communicating which is key to establishing people’s needs and working together to obtain the relevant skills needed.

Sophie

Customer Service Apprentice

My journey in customer service has just begun, and I'm thrilled to be part of such a dynamic team. Every day is a new opportunity to learn and grow, and we look forward to connecting with you and making your experience with us exceptional.

dylan

Customer Service Apprentice

My journey in customer service has just begun, and I'm thrilled to be part of such a dynamic team. Every day is a new opportunity to learn and grow, and looking forward to connecting with you and making your experience with us exceptional.

Meet our K9 Squad

Toby

Security & Welfare Manager
(Top Dog)

Hi! My name is Toby. My job is to make sure that everyone who walks through the door gets past my sniff test before I let them through. I take my job very seriously! From time to time, I'll let everyone in the office know that I've got everything under control by giving them a nuzzle.

Riley

Wellbeing & Foodie Officer

Hi, I'm Riley, the office dog and your dedicated Wellbeing & Foodie Officer! I have an insatiable love for treats, and my handsome presence keeps everyone's spirits high! My day-to-day is to sniff out treats and keep everyone well-fed with my endless supply of cuddles.

Bella

Apprentice
Wellbeing & Happiness Officer

I'm Bella, the office dog and official apprentice Wellness & Happiness Officer! I greet people at the door and offer cuddles with my wagging tail and boundless energy. I have a wiggly bum and do a happy dance when I'm very happy and excited. I'm here to bring a dose of joy to everyone's day with my best friend, Riley!

Go back to about us

Meet Our Team

meet Our Directors

STRATEGY, ENERGY & EVERYTHING IN BETWEEN

Nat leads across the business with clarity and drive — championing people, driving performance, and always ready with support (or a dog photo).

DECADES OF CONSTRUCTION & PLANT EXPERIENCE

Big on site knowledge, bigger on personality. Keeps things moving — and everyone smiling.

A CHAMPION FOR SAFETY

Sean brings decades of industry knowledge and a deep passion for health and safety — with a great sense of humour and just enough IT chaos to keep things interesting.

Meet our Managers

KEEPING THE SALES TEAM SHARP AND FOCUSSED

Alan makes sure our sales team have the tools, knowledge, and support to deliver top-tier service every time. Decades of experience with a big personality and a sharp eye for performance and just a few too many Everton references

Alan

FROM CLASSROOM TO ON-SITE ASSESSMENT

New to the team but full of experience, Gary’s always ready with support — and a story or two from his time in the industry. A steady, committed presence in our delivery team.

gary

THE ENGINE ROOM OF OUR OPERATION

Our Admin Manager keeps everything running smoothly behind the scenes — from registrations and compliance to supporting the admin, sales and delivery teams. We’d be lost without her.

Naomi

MAKES US LOOK GOOD - LITERALLY

If you've visited our website or seen a branded document — chances are Reika made it look that good. She’s behind the polished design across our online presence and helps the sales team stay visually sharp.

Reika

Meet our sales Team

HERE TO MAKE TRAINING WORK FOR YOU

Abbie brings energy, positivity, and a people-first approach to every conversation — helping clients find the right training solutions with a smile and a “hiya”.

Abbie

HERE TO MAKE TRAINING WORK FOR YOU

Known for her determination and expertise, Louise consistently delivers the best outcomes for clients — and sets the standard for the whole team. Competitive (in the best way) and client-focused.

Louise

HERE TO MAKE TRAINING WORK FOR YOU

New to the team but already finding his stride — Dan’s embracing the learning curve, fitting in with the banter, and showing real commitment to supporting our clients.

Daniel

NEED A QUICK ANSWER OR COURSE INFO?

Jake is your go-to contact for quotes, course details, and client support — with over 4 years of experience at Workforce Skills Support. At his best, a calm and capable team player.

Jake

CURRENTLY ENJOYING MATERNITY LEAVE

A rising star in our sales team, we’re excited to welcome her back when the time is right. Rubie is known for her straight-talking style — always clear, always focused, and always with a smile. A trusted part of the sales team, and very much missed while on maternity leave.

Rubie

FROM APPRENTICE TO TRUSTED TEAM MEMBER

Phoebe supports the sales team by helping clients access the right training and funding solutions. Known for her attention to detail and calm under pressure, Phoebe keeps the sales wheels turning. One to watch — she’s going places.

Phoebe

Meet our Admin Team

KEEPS THE WHEELS TURNING

Supporting Naomi as Team Leader, he helps oversee admin operations — from scheduling and data tracking to making sure nothing slips through the cracks. Calm, reliable, and quietly keeping chaos at bay.

Dean

A TRUSTED POINT OF CONTACT

Supporting trainers, assessors, and clients with everything from certificates to smooth course delivery. From registrations to reschedules — if it needs doing, Stacy’s probably already on it.

Stacy

COORDINATES NVQ DELIVERY AND ASSESSOR SCHEDULES

Full of stories (most of them personal, and probably off-topic), Paul keeps our NVQ delivery running smoothly — and keeps everyone smiling while he’s at it. Left once… but couldn’t stay away.

Paul

QUIETLY DEPENDABLE

Thoughtful, caring, and always ready to help — Sophie plays a key role in supporting the admin team, delivery staff, and clients with everything from certificates to day-to-day coordination.

Sophie

APPRENTICE WITH IMPACT

Supporting trainers, assessors, and clients with confidence beyond his years — from certificates and joining instructions to keeping delivery running smoothly.

dylan

Meet our K9 Squad

Toby

Riley

Bella

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