Workforce Skills Support

Learning At Work Week Spotlight: Meet Phoebe, Our Telesales Apprentice

May 15, 2024

Dive into Learning at Work Week with Phoebe, Our Telesales Apprentice!

Welcome to Learning at Work Week! Today, we’re shining a spotlight on one of our stellar team members, Phoebe. She’s all about tackling challenges head-on while soaking up knowledge like a sponge. Let’s take a closer look at Phoebe’s journey as a telesales apprentice and the valuable insights she’s gained along the way.

phoebe workforce skills support telesales

Meet Phoebe:
Phoebe joined our team on December 4, 2023, eager to kickstart her career in the world of business administration and sales. After stumbling upon apprenticeship opportunities on the website, Phoebe was drawn to the prospect of gaining real-life job experience while pursuing her studies. Among various options, the role of a telesales apprentice resonated with her the most, offering a perfect blend of challenge and opportunity for growth.

The Journey Begins:
Starting out in telesales was a bit nerve-wracking for Phoebe. Like many newcomers, she felt those butterflies and worries about handling rejection. But she quickly found her rhythm. Each day, she grew more confident on the phone, handling customer enquiries like a pro. Sure, there were a few bumps along the way, but Phoebe’s all about turning setbacks into stepping stones. Her innate passion for the job and eagerness to learn propelled her forward. With each day, Phoebe gained confidence in herself and honed her skills in phone enquiries and customer service.

Overcoming Challenges:
One of Phoebe’s big hurdles? Dealing with rejection on the phone. However, she approaches each setback as an opportunity to learn and grow. Through perseverance and determination, she continues to develop new coping mechanisms, bolstering her resilience with each experience. Phoebe’s advice to aspiring apprentices and anyone just starting out? Take it easy on yourself, one step at a time, don’t be too hard on yourself, and remember, every stumble is just part of the learning curve. Growth comes with time and effort.

Seizing Opportunities:
A few months ago, she jumped at the opportunity to spend a day in the admin room, expanding her skill set beyond the confines of the sales team. This dynamic work environment, brimming with opportunities for learning and growth, fuels Phoebe’s passion and enthusiasm for her role. It was a refreshing change of pace and gave her some extra skills to bring back to the sales team. She loves how our workplace is always buzzing with new things to learn.

Phoebe’s journey as a telesales apprentice shows us that with a bit of grit and a whole lot of learning, you can conquer anything. As we celebrate Learning at Work Week, let Phoebe’s story inspire us to embrace new challenges, overcome obstacles, and never stop striving for personal and professional growth. Whether you’re embarking on an apprenticeship or taking your first steps into the workforce, remember Phoebe’s advice: it’s not as scary or daunting as it seems. Take it one day at a time, be kind to yourself, and embrace the journey ahead. Let’s take a page from Phoebe’s playbook. Embrace the challenges, keep pushing forward, and remember, you’ve got this!

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